↩ Refund Policy
1. Subscription Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You retain access to paid features until the billing period ends.
2. Refund Eligibility
We offer a 7-day refund window for new subscriptions if you are not satisfied. After 7 days, subscriptions are non-refundable.
- Eligible for refund: Subscription purchased within the last 7 days and not significantly used (less than 20% of monthly AI chat quota consumed).
- Not eligible: Renewals, partial months, add-on credits, or accounts found to have violated our Terms.
3. How to Request a Refund
Submit a refund request via our Support page with your registered email and order ID. We will process eligible refunds within 5–7 business days.
4. Payment Disputes
If you believe an unauthorised charge has been made to your account, contact us immediately at Support before initiating a payment dispute with your bank. We will investigate and resolve legitimate disputes promptly.
5. Service Outages
If the Platform experiences significant downtime (more than 24 consecutive hours) due to our fault, we will offer a pro-rated credit to affected paid users.
